Using our standard delivery service, we aim to deliver your order within 5 working days however this cannot be guaranteed. We endeavour to keep you up to date should we experience any delays. If we are unable to meet the estimated delivery date, you are entitled to cancel your order provided that the order has not been dispatched.
Item(s) will be delivered to the address you provided at the checkout stage. It is possible to change the delivery address should you make a mistake, however this is subject to further communication between us and you and can only be changed if the item(s) has not already been dispatched.
Delivery to UK Mainland is charged at a flat rate of £5.95 per order. We also offer free shipping on orders over £75, UK mainland only. We aim to dispatch orders within 3 working days however this is subject to stock availability.
Returns Policy You have the right to cancel your order within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which the Goods are delivered to the place where you have specified delivery. To exercise the right to cancel, you must inform us of your decision to cancel your order by a clear statement (e-mail) by contacting us using the email below, ensuring you clearly state the brand you wish to return products for.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. You should keep proof of sending us your cancellation.
This clause does not apply where the Goods have been made to your specifications or have been personalised or the Work has been completed by us, even if the cancellation period is still running; (1) If you end the contract without a good reason then the contract will end immediately and we will refund any sums paid by you for the Goods not provided but we may deduct from that refund (or, if you have not made an advance payment, we will charge you) reasonable compensation for the net costs we will incur as a result of your doing so; (2) Returning the Goods after ending the contract: If you end the contract after the Goods have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us within 7 days of delivery. Unless you have a “good reason” for ending the contract (in which case we will pay the cost of return), you must pay the costs of return, which will be the same as our charges for standard delivery; (3) How we will refund you: Any refund payable will be made by the same method you used for payment within 14 days of us receiving your written notice of cancellation.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We strongly recommend that you use a recorded delivery service to return the item for your protection. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Several types of goods are exempt from being returned. Perishable goods such as bottled products that have been opened cannot be returned. We also do not accept products that are hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the original manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use
Software that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery
Vauxhall Southend Automotive Retail Park Cherry Orchard Way Essex SS4 1GP
If items are returned via courier or the Post Office, we aim to process refunds within 5 working days. However; please allow up to 14 days from return for your account to be credited.
We will offer to exchange/collect items sold and/or fulfilled by Toomey Motor Group Online Shop, up to our standard delivery option cost, if:
You received an incorrect item,
You received a damaged item,
You received a defective item,
You received an item that does not match its description.
In accordance with your statutory rights, if you received an item sold and/or fulfilled by Toomey Motor Group Online Shop that is either incorrect, damaged, defective or does not match its description, we will either offer you the option to exchange the product via our chosen pre-paid carrier, or, if that's not possible and the cost of returning the item exceeds our standard delivery option, please contact us prior to returning.
We will not process a refund, for any additional postage costs you incurred, should we not be contacted in advance to returning goods. In any circumstances whereby a return is agreed in advance by both parties by a third-party other than our chosen returns methods, note that we will require proof of postage in order to refund such additional postage costs.